Great Flavor, Temperature and Relatively Easy to Use
NOTE: I was concerned about the seller of this machine but after doing some research on the DeLonghi site, they use the same seller/shipper, which put me at ease.
Overall:
Worth the cost despite some very minor shortcomings. I'm super picky about coffee and brewing machines and this gets 4.75 stars from me.
Details:
For those who don't want a long review to sift through here are the bullets
Pros:
Front Load as advertised, no need to open the machine up unless you need to clean
Insulated pot keeps it hot!
Warmer plate ensures hot coffee from the start
Metallic finish (my preference) matches the kitchen and DeLonghi Espresso Machine
Auto Feature for morning brews
Indicator for Decalcifying
Metal filter ensures great flavor with very fine mesh for no grounds in coffee
Top warmer plate allows for warming coffee cup w/ room to spare under cabinets
Water Filter included for removing chlorine...
Don't buy this!
This coffee maker is basically a piece of junk! And "customer service" from the company is basically non-existent. The first one I purchased leaked within a month. After contacting the company, I was told to cut off the cord & send it to them (at my expense), and they would send me a replacement. I did what was asked, and 6 weeks later still did not have my replacement coffee maker. After several un-answered emails, I was finally told that the product was on back order, and would be shipped when it was available. Two weeks & several emails later, my "new" coffee maker arrived. Within 6 weeks, the "clean" indicator came on, I followed the instructions, and 2 cleaning cycles later it still didn't turn off. And it leaks from every possible opening. I'm not even going to bother to ask for my money back. It's going into the trash where it belongs, and I'm waiting for my new Cuisinart to arrive.
Seller: BRAND VARIETY and COFFEE MAKER HUGE DISAPPOINTMENT
This product arrived at my house on April 17, 2012 and today is July 5, 2012. This product has failed to work as expected. The coffee maker developed a leak at the base of the water meter. The cleaning function was run and the word "clean" never disappeared from the display. I had run the clean cycle about 12 times in a row before the word "clean" disappeared". I contacted the seller and because this product is over 30 days they directed me to the warranty department. For the dollar amount spent on this product that is not the response I expected to receive. An exchange would have been nice. Instead they put me on the warranty department maze. This coffee maker is cheaply made for the amount of money spent on it. The company that sells the product seems to have no pride in customer service. This entire purchase is a huge disappointment and the company selling the product is an even bigger disappointment. My recommendation is do not buy this coffee maker and do not buy it...
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